Privacy Policy — alibet99

1 Introduction

alibet99 ("alibet99", "we", "us", "our") respects the privacy of all individuals who access our online gaming platform at alibet99.win. This Privacy Policy ("Policy") describes our practices concerning the collection, use, storage, disclosure, and protection of personal information we receive from you as a visitor or registered Member of the alibet99 platform.

This Policy should be read in conjunction with alibet99's Terms and Conditions. By accessing alibet99.win or registering a Member account, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with this Policy, please do not use the alibet99 platform.

alibet99's services are directed exclusively at adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21.

2 Data Controller

For the purposes of applicable data protection legislation, alibet99 acts as the data controller in respect of personal data collected through alibet99.win. As data controller, alibet99 determines the purposes and means of processing personal data submitted by Members and visitors.

If you have questions about how alibet99 processes your personal data, or wish to exercise your data subject rights, please contact our Data Protection team at [email protected].

3 Information We Collect

alibet99 collects personal information through various means in the course of providing our services. The categories of personal data we may collect include:

3.1 Information You Provide Directly

• Registration data: Full name, date of birth, nationality, gender, email address, mobile phone number, and residential address provided when opening an alibet99 account;
• Identity verification documents: Copies of government-issued identification (e.g., Malaysian MyKad, passport), proof of address documents, and payment method verification materials submitted during KYC processes;
• Financial information: Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), and DuitNow account information provided for deposit and withdrawal processing;
• Communications: Records of your interactions with alibet99's customer support team via Live Chat, email, or other channels;
• Responsible gaming declarations: Information you provide when setting deposit limits, requesting self-exclusion, or interacting with alibet99's responsible gaming tools.

3.2 Information Collected Automatically

• Device and technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and connection type;
• Usage data: Pages visited on alibet99.win, features accessed, games played, session duration, click patterns, and navigation paths;
• Transaction data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance changes;
• Cookies and similar technologies: Data collected via cookies, web beacons, pixels, and local storage as described in Section 6.

3.3 Information from Third Parties

• Identity verification and fraud prevention services used to confirm the accuracy of information you provide;
• Payment processors and financial institutions confirming transaction status;
• Responsible gaming organisations and self-exclusion registers, where alibet99 is required to cross-reference Member data for compliance purposes.

4 How We Use Your Personal Data

alibet99 uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and administer your alibet99 Member account, including processing your alibet99 login credentials and authenticating your identity;
• Service delivery: To provide access to alibet99's games, live casino, sportsbook, and all associated features of the platform;
• Payment processing: To process deposits to your alibet99 account and withdrawals to your registered payment methods in Malaysian Ringgit (MYR);
• KYC and compliance: To verify your identity, conduct due diligence in accordance with anti-money laundering (AML) regulations, and comply with licensing obligations imposed by alibet99's gaming authority;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited activities on the alibet99 platform;
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling behaviour, enforce self-exclusion requests, and administer the responsible gaming tools available within your alibet99 account;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance relating to your alibet99 account or gameplay;
• Platform improvement: To analyse usage patterns, test new features, and improve the overall quality and performance of the alibet99 platform;
• Marketing communications: To send you promotional offers, bonus notifications, and updates about alibet99's products and services, subject to your communication preferences (you may opt out at any time);
• Legal compliance: To comply with applicable laws, respond to regulatory enquiries, and enforce alibet99's Terms and Conditions.

5 Legal Basis for Processing

alibet99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you accepted when registering an alibet99 account, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML legislation, gaming licence conditions, and tax reporting requirements;
• Legitimate interests: Processing necessary for alibet99's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights;
• Consent: Processing based on your explicit consent, including the sending of marketing communications and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6 Cookies & Tracking Technologies

alibet99 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of alibet99.win, including maintaining your logged-in session, remembering security preferences, and enabling core platform functionality. These cannot be disabled;
• Performance cookies: Collect anonymised data about how visitors use alibet99.win — which pages are visited most frequently, error messages encountered, and load times — to help us improve platform performance;
• Functional cookies: Remember your preferences such as language settings, game lobby filters, and display preferences to provide a more personalised alibet99 experience;
• Analytics cookies: Used by alibet99 to understand aggregate usage patterns and improve the platform based on real Member behaviour.

You may adjust cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the alibet99 platform.

7 Data Sharing & Disclosure

alibet99 does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties only to the extent necessary for the stated purposes:

• Payment processors: Financial institutions and payment service providers (including FPX network banks, Touch 'n Go, Boost, and GrabPay) to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and screen against sanction lists;
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on alibet99's behalf under strict data processing agreements;
• Game studios: alibet99's game providers (such as Evolution Gaming, Pragmatic Play, and PG Soft) may receive limited technical data necessary to deliver game functionality;
• Regulatory and legal authorities: Government agencies, regulators, law enforcement, and courts where alibet99 is legally required to disclose information;
• Responsible gaming organisations: Gaming self-exclusion schemes and responsible gaming bodies where cross-referencing is required under alibet99's licensing obligations.

8 Data Retention

alibet99 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods include:

• Account data: Retained for the duration of your active alibet99 membership and for a minimum of five (5) years following account closure, in compliance with AML and gaming licence record-keeping requirements;
• Transaction records: Retained for a minimum of seven (7) years from the date of each transaction, as required by Malaysian financial record-keeping obligations;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Support communications: Retained for a period of three (3) years from the date of the relevant interaction;
• Marketing consent records: Retained until you withdraw your consent or for three (3) years following your last interaction with alibet99, whichever is later.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with alibet99's data destruction procedures.

9 Data Security

alibet99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and alibet99.win;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of alibet99's technical infrastructure;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Incident response procedures to detect, contain, and report data security breaches in accordance with applicable notification obligations.

While alibet99 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your alibet99 login credentials and for notifying us immediately if you suspect any unauthorised use of your account.

10 Your Data Subject Rights

Subject to applicable data protection law, alibet99 Members have the following rights in respect of their personal data:

• Right of access: You have the right to request a copy of the personal data alibet99 holds about you;
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to alibet99's legal retention obligations;
• Right to restriction: You may request that alibet99 restrict processing of your data in certain circumstances while a dispute is resolved;
• Right to data portability: Where technically feasible and legally applicable, you may request that alibet99 provide your personal data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests, including direct marketing communications;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact alibet99 via Live Chat or at [email protected]. alibet99 will respond to all valid data subject requests within thirty (30) days of receipt, or such other period as required by applicable law.

11 Children's Privacy

alibet99's platform and services are strictly intended for individuals aged 21 years and above. alibet99 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If alibet99 discovers or is notified that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has provided personal data to alibet99, please contact us immediately at [email protected].

12 International Data Transfers

alibet99 may transfer your personal data to third-party service providers or technology infrastructure located outside of Malaysia in the course of providing our services. Where such transfers occur, alibet99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Malaysian law, including:

• Contractual clauses requiring recipient organisations to maintain data protection standards equivalent to those applied by alibet99;
• Transfer only to jurisdictions with adequate data protection frameworks recognised by relevant authorities;
• Compliance with any specific requirements of alibet99's gaming licence regarding cross-border data transfers.

13 Changes to This Privacy Policy

alibet99 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, alibet99 will notify registered Members by email or by displaying a prominent notice on alibet99.win prior to the changes taking effect. The "Last updated" date at the top of this page will be revised accordingly.

Your continued use of the alibet99 platform following notification of Privacy Policy changes constitutes your acceptance of the revised Policy. We recommend that all alibet99 Members review this page periodically.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or alibet99's data handling practices, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly on the alibet99 platform

alibet99 is committed to resolving all privacy-related enquiries promptly and transparently. For responsible gaming support, please visit our Responsible Gaming page.